The questions fans ask us most — about buying, selling, payments, refunds, and everything in between. Each one has its own page, so you can share a single link with a friend.
Search for an event, pick a listing, hit Buy, and pay securely with card, Apple Pay, or Google Pay. Your ticket lands in your wallet within minutes — usually instantly for mobile transfers.
Yes. Every listing is checked against the original issuer where possible, and every seller is ID-verified. If a ticket fails at the gate, you're covered by our Fan Guarantee — full refund, no quibble.
If your ticket doesn't get you in, we refund 100% of what you paid and help you find a replacement at the same price or better. It applies automatically to every purchase.
Absolutely — the whole site is mobile-first. Most fans browse, checkout, and store their tickets entirely on their phone.
Mobile tickets arrive within minutes. PDF e-tickets typically land within an hour. For tickets only released closer to the event, you'll see the exact delivery date on the listing.
If the seller misses the delivery deadline, we automatically source you a replacement ticket of equal or better value. If we can't, you get a full refund.
Only when the seller has explicitly allowed split sales. Look for the 'splittable' badge on the listing. Otherwise pairs and groups must be bought together.
Yes — once a listing shows specific seat numbers, those exact seats are what you'll receive. Listings sold as 'best available in section' guarantee the section but not the row.
Each listing links to an interactive venue map. Hover over your section to see typical sightlines and average row height.
Face value is the original printed price set by the box office. Listings on SpareTickets clearly show how the asking price compares to face value.
When demand is high, sellers may set fair mark-ups within our caps. Many listings are at or below face value because sellers just want to recoup what they spent.
Sellers often discount tickets they can no longer use to ensure a fast sale. These 'below face' deals are surfaced first when you filter by 'Best value'.
Most listings are fixed price for speed and certainty. A small number of sellers enable 'Make an offer' — you'll see a button on those listings.
Verified sellers display a green check beside their name. They've passed ID checks and have a positive history of fulfilled orders.
Yes. Add their name and email at checkout and we'll deliver the ticket directly to their wallet — perfect for gifts and surprises.
Yes. We support cross-border purchases in GBP, EUR, and USD, with all fees calculated upfront. Just check your local entry requirements.
Most events allow up to 8 tickets per order to keep things fair. Some high-demand events cap it at 4 — the limit is shown on the listing.
Yes — we support last-minute mobile transfers right up to the event start time. Look for the 'Instant delivery' badge to be sure.
Yes. Standing tickets are clearly labelled and usually arrive as mobile transfers. Capacity rules vary by venue, so check the listing.
Yes. Filter for 'Accessible seating' on any event page. Listings include wheelchair-accessible, companion, and step-free options where the venue supports them.
Yes — VIP packages, hospitality boxes, and meet & greet upgrades are listed alongside regular tickets when sellers have them.
Once your ticket lands in your SpareTickets wallet, tap 'Add to Apple Wallet' or 'Add to Google Wallet'. It's stored locally and works offline.
Contact support within 60 minutes of purchase and, if we haven't yet transferred the ticket, we'll cancel and refund. After transfer, our standard resale policy applies.
Yes. Every order generates a downloadable PDF receipt with VAT details in your account under 'Order history'.
Sellers can apply student or youth discounts on individual listings — use the 'Discounts available' filter to find them quickly.
Tap 'List a spare', find your event, enter the ticket details, set a price (we'll suggest one), and confirm. The whole thing usually takes under 60 seconds.
Listing is free. We only take a small service fee when your ticket sells — fully transparent and shown before you confirm.
Our seller fee is a flat 10% of the sale price, with no hidden extras. The buyer pays a small service charge on top to cover payment processing.
Funds are released to your bank account within 24 hours of the event finishing, once we've confirmed the buyer scanned in successfully.
Holding funds until entry is confirmed protects buyers from fraud and protects you from disputes. It's why our success rate is over 99.8%.
We show you a suggested price based on demand, time to event, and similar recent sales. Sticking near the suggestion usually leads to a faster sale.
Yes. Mark-ups are capped by event to keep things fair — typically no more than 50% above face value, and lower for high-profile events.
Yes — if the original issuer allows transfer (most do). You can paste the transfer link or connect your Ticketmaster account directly.
Yes, but you'll need to post them via tracked delivery. We provide a prepaid label and the buyer's address is hidden until dispatch.
Yes. Upload the PDF when listing and we'll watermark and store it securely. It's released to the buyer automatically after payment clears.
You can lower the price at any time. If it doesn't sell, no fee is charged — and you keep the ticket to use yourself.
Yes — at any time before someone buys it. Once sold, the sale is binding under our seller terms.
Failure to deliver triggers a non-delivery fee (the cost of finding a replacement for the buyer). Always cancel listings the moment your plans change.
Yes — you can list 'awaiting delivery' tickets and set a delivery date. The listing badge tells buyers exactly when to expect them.
Yes. You can list them together or allow split sales — your choice. Pairs often sell faster but groups can fetch a premium.
It depends on your country and how often you sell. In the UK, occasional sales are usually fine; frequent reselling may count as trading income. We share your annual totals to help you file.
Go to 'My listings', tap the listing, then 'Edit'. You can change price, quantity, seat info, and notes any time before it sells.
Yes. We support listings for most major international events. Payouts can be made in GBP, EUR, or USD.
Payouts go via direct bank transfer (Faster Payments in the UK, SEPA in the EU). Add your bank details once in your seller dashboard.
Yes — as long as it's still transferable. Our system checks transferability in real time when you connect your account.
The buyer keeps the new date by default. If they request a refund, your sale is reversed and you can re-list for the rescheduled date.
We refund the buyer in full and reverse your sale. You then claim a refund from the original ticket issuer as normal.
Yes. You can sell individual matches from a season ticket. Your seat is hidden from your home club's records — we just need the barcode.
Yes. In your dashboard you can block specific buyer accounts so they can't view or purchase your listings.
Price at or just under face value, upload a clean photo of the seats if possible, and accept 'Instant transfer'. Tickets matching all three usually sell in under 2 hours.
Visa, Mastercard, American Express, Apple Pay, Google Pay, and (in the UK and EU) Klarna Pay in 3.
Yes. All payments are processed by Stripe, fully PCI-DSS compliant. We never see or store your card details.
Yes — orders over £30 in the UK and EU can be split into 3 interest-free payments via Klarna at checkout.
GBP, EUR, and USD. The site auto-detects your location, but you can switch in the footer.
No. The price you see on the listing plus a small clearly-itemised service fee is what you pay. No surprises on the final screen.
Most often it's your bank's fraud check on an unusual purchase. Approve the charge in your banking app or try Apple/Google Pay instead.
Not yet — we're testing crypto rails and will roll them out once they meet our consumer-protection standards.
We use the daily mid-market FX rate with no mark-up. Your card issuer may add its own foreign-transaction fee — check with them.
Refunds go back to the original payment method within 5–10 working days. For Klarna and Apple Pay it's often same-day.
Yes. Switch your account to 'Business' in settings, add your VAT number, and every order generates a compliant VAT invoice.
No. Listing is free and no hold is placed on your card. You're only charged the seller fee when the ticket actually sells.
No, we keep things straightforward — the listed price is the price. But you can leave a public review which helps trusted sellers stand out.
Most tickets are delivered as mobile transfers or PDFs directly to your SpareTickets wallet. Paper tickets ship via tracked courier when required.
A digital ticket sent from the seller's wallet straight to yours in seconds. Look for the lightning bolt badge — these are the safest, fastest tickets to buy.
Yes — every digital ticket in your wallet has a PDF download option, plus Add-to-Wallet buttons for Apple and Google.
Some events only release tickets days before. Your listing shows the guaranteed delivery date. If that date passes, we step in automatically.
Yes — but most international tickets are digital so no shipping is needed. Physical international shipping is offered on listings that require it.
Update the recipient email in your order details and we'll resend instantly. The original link is auto-invalidated.
Yes. From your wallet, tap 'Transfer' and enter their email. They'll get the ticket in their wallet within seconds.
Log into spareickets.xyz on any device — your tickets are tied to your account, not your phone. You can also re-download them from your email.
Most barcodes are live in your wallet from the moment of purchase. A few venues activate barcodes 24 hours before doors — your wallet shows a countdown.
A barcode that refreshes every few seconds for anti-fraud. It only works in the official wallet (Apple/Google or the venue app), not in screenshots.
Tickets are non-refundable once delivered — but you can quickly re-list and resell on SpareTickets, often within hours.
You get a full refund of the ticket price and service fees within 14 days. We notify you automatically when an event is cancelled.
Your original ticket is valid for the new date. If the new date doesn't suit, you can re-list it or request a refund within 30 days of the announcement.
Card refunds clear in 5–10 working days. Apple Pay, Google Pay, and Klarna refunds are usually same-day.
Yes — for cancelled events, both ticket cost and service fees are refunded in full.
Contact our 24/7 support from outside the venue. If the ticket is at fault, you're covered by the Fan Guarantee — full refund and a replacement where possible.
Only if the listing didn't disclose the restriction. Sellers must flag restricted views — undisclosed restrictions trigger a partial refund automatically.
Rare, but if a seller fails to deliver, you get a full refund and we'll help you find a replacement ticket at the same price.
We refund what you paid us for the ticket. Travel and hotel costs are outside our remit — we recommend independent ticket insurance for those.
Open the order in your account, tap 'Request refund', and pick a reason. Most refunds are auto-approved within 2 hours.
Tap 'Sign up', enter your email, and verify with a one-tap link. You can also sign in with Apple or Google.
Tap 'Forgot password' on the login screen. We'll email you a reset link valid for 30 minutes.
Go to Settings → Privacy → Delete account. We'll process the request within 30 days, in line with GDPR.
Settings → Account → Email. We'll send a verification link to the new address before switching.
One per person, please. Multiple accounts trigger our fraud checks and may be merged or suspended.
Upload a government-issued photo ID via the secure flow in your seller dashboard. Verification usually completes in under 10 minutes.
Every listing is checked against the issuer where possible, sellers are ID-verified, payouts are delayed until entry is confirmed, and we run real-time risk scoring on every order.
Tap the flag icon on any listing or event page. Our trust team reviews reports within an hour during business hours, and within 4 hours overnight.
Yes. We're a UK-registered company with FCA-supervised payment processing, full GDPR compliance, and over £5m in successful, refunded transactions to date.
Account info, order history, and payment metadata (not card numbers). You can export or delete your data any time from Settings → Privacy.
For most events the buyer's name auto-replaces the seller's at transfer. Some venues print only the original buyer's name — check the listing's 'Entry notes'.
We can only protect transactions made through SpareTickets. If someone tries to take a sale to WhatsApp or PayPal, refuse and report them to us — we'll ban the account.
Our ranking blends price vs face value, seat quality, seller reputation, and delivery speed. Tickets priced at or below face from verified sellers rank highest.
Sellers can adjust prices at any time. As an event nears, prices typically drop on quieter shows and rise on high-demand ones — set a price alert to track changes.
Yes. On any event page tap 'Alert me' and choose your target price. We'll ping you the moment a matching ticket appears.
Last-minute demand can push prices up for sold-out events. For most shows though, prices fall in the final 24 hours as sellers want a guaranteed sale.
No. Sellers set their own prices — we never auto-inflate. Our only intervention is to cap mark-ups so prices stay fair.
Yes. On the event page tap 'Price history' to see how listings have trended over the last 30 days — handy for timing your purchase.